Lydian Technology Group offers implementation, training and support services to supplement its product line. We'll make sure your system is up and running to your specifications; train your staff not only on usage basics, but also on how to get the most out of your system; and answer any questions you may have 24/7.
At Lydian Technology Group, we work closely with our clients to make sure that they're well equipped to get the best out of their solutions. The company has over 16 years of experience developing and deploying large scale infrastructure for data integration, businesses and portals across a number of industries, including mortgage banking, financial services, insurance, transportation and aerospace.
Much of Lydian's success stems from the company's high rate of repeat business. We believe in providing value-added services and high quality solutions that stand the test of time and provide maximum return on investment. Our business philosophy is based on cultivating long-term relationships with our customers through performance, professionalism, integrity, trust, and mutual respect. |
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Project Implementation
Lydian Technology Group provides end-to-end IT project implementation services that leverage the firm's extensive experience designing and implementing business infrastructure and integration solutions. In addition to deploying the Mortgage Connectivity Hub, Lydian Technology Group provides consulting and implementation services for the following business solutions: |
- Strategic Architecture Planning and Design
- Business Process Management
- Business Rules Management
- Enterprise Portals
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The company's IT implementation services can be delivered on-site, off-site, or a combination of both, working jointly with a company's own team or as a stand-alone entity. Lydian's implementation services may include some or all of the following: |
- Project Management
- Product Installation and Configuration
- Application Development
- Systems Integration
- Testing and Documentation
- Production Deployment Support and Knowledge Transfer
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Business Integration Solutions
Strategic Architecture Planning and Design
The strategic, well-conceptualized design of a company's core infrastructure is critical to successful growth. Lydian Technology Group specializes in architecture planning and design that ensures a company's systems are being used in the most efficient manner. In conjunction with the Mortgage Connectivity Hub, Lydian's architecture planning and design empowers companies to effectively integrate systems and partners, automate processes across systems, and enable real-time user access. |
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Business Process Management
Business process management enables corporations to see and control each facet of the multi-step transactions that involve numerous people and applications across one or more companies. By using business process management software, Lydian empowers companies to automate processes such as routing work to users, transforming data from one format to another, and moving data between systems, resulting in higher efficiency and a lower margin of error.
Lydian Technology Group takes a process-oriented approach to business integration and uses the communication power of the Mortgage Connectivity Hub to leverage leading business process management technologies and dramatically improve coordination, visibility, and accountability of workflow at an enterprise level. Lydian Technology Group's extensive knowledge and experience with the entire lifecycle of business process modeling, design, optimization, and improvement can greatly improve the success of business process management initiatives in companies of all sizes.
Clients can use their choice of business rules management software and can integrate it as part of a business process. By utilizing the business objects of Lydian Technology Group's software, the company can quickly and easily build out these business processes using a variety of BPM tools, such as those offered by BEA Systems, IBM, J-Boss and Oracle.
Our clients benefit from a cohesive system that pays off in numerous areas of the business, including: |
- Streamlined operations
- Faster to-market products releases
- Improved customer service and satisfaction
- Increased regulatory compliance
- Minimized operational risk
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Business Rules Management
For decision-making activities that are too complex to automate completely, Lydian's business rules management software can establish customized workflow rules that reduce the labor involved in completing the task. Lydian's Software tools can store, validate, and maintain complicated business rules, as well as provide easily deploying rule sets for use by most business rules management engines.
Lydian Technology Group combines business rules management and automated decision management technologies with the orchestration of BPM processes to streamline processes. These services enable companies to: |
- Model and automate decision-making logic
- Ensure compliance with policy and regulations
- Streamline business processes
- Maximize agility
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Enterprise Portals
Enterprise portals provide employees, customers and partners with anywhere, any-time access to up-to-the-minute information on relevant internal and external data and applications, so individuals can access critical event-driven workflow tasks, process statuses, and business performance metrics from any Internet-connected computer.
The Mortgage Connectivity Hub enables lenders to deploy portal technology that enables authorized users to log into a single, Internet-accessible entry point to retrieve accurate, current data on company-wide systems and processes. Through this portal, users collaborate with other users and systems.
Via the implementation of an enterprise portal, Lydian enables companies to: |
- Reduce customer service costs
- Increase employee, customer and partner satisfaction
- Reduce application training costs
- Reduce IT development costs
- Increase employee, customer and partner self-service
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Training Services
Lydian Technology Group provides training for both new and existing clients to ensure that they're making optimal use of the Mortgage Connectivity Hub and its various components. Each training course is conducted by one of the company's experienced training professionals with extensive experience in Lydian Technology Group's solutions. This level of expertise assures that staff will come away with a level of knowledge that will yield results. Our training professionals can train on-site or in one of our training centers. |
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Support
Even the most experienced users may encounter operational questions about technology. That's why Lydian Technology Group provides 24 x 7 support for its products. Part of the reason so much of our success occurs from repeat customers is due to the fact that our clients have the confidence and assurance that expert technical application support is just a phone call away.
All licensed users under Lydian Technology Group's maintenance program are provided access to a customer support website that enables them to communicate support issues and download critical software upgrades. If questions or technical problems are more pressing, existing clients can reach their Customer Care Representative via the direct phone numbers that are provided during system implementation.
Whether through the website or via phone, all system issues and questions are logged and routed to a Technical Support Representative who will diagnose the issue and provide expedient responses to users' questions. Our clients know that all of their needs are met painlessly. |
